Internship: Customer Service  & Helpdesk Intern Avocado Store Scanner

We are hiring!

Interested in an internship with impact? Read here to find out more...

The internship

As a Customer Service & Helpdesk Intern, you will support our Customer Success team by improving and scaling how we support customers using our Store Scanners. 

This is a hands-on, project-driven internship where you combine daily support work with building systems that make customer service more efficient and scalable. 

You will not be responsible for managing customers independently but will play a key role in improving how we serve them. This is not a traditional support internship. 

You will help build the foundation of scalable customer service, combining:

• Operations (handling tickets)  

• Strategy (what should we automate?)  

• Product thinking (how do we improve experience?)  

What you'll be doing

• Support the handling of inbound customer questions and support tickets  
• Create outbound support tickets that originate from potential problems that our systems flag 
• Troubleshoot basic issues together with the team  
• Ensure tickets are properly logged, categorized, and followed up  
• Help maintain a high-quality and responsive support experience  

• Identify repetitive support tasks and propose improvements  
• Help design templates for faster responses  
• Explore and test opportunities for automation (e.g., chatbot / AI support)  
• Contribute ideas to reduce workload while improving service quality  

• Develop instructional videos and guides for customers  
• Improve onboarding and usage materials  
• Standardize explanations for common use cases and issues 

• Set up and structure a help center / knowledge base for customers  
• Translate recurring questions into clear help articles  
• Continuously improve content based on incoming tickets  
• Think from the customer perspective: what should be self-service?  
• Explore (AI) Service Agent 

• Analyze incoming tickets to identify patterns  
• Suggest improvements to product, onboarding, or documentation  
• Work closely with Customer Success and Product teams to share feedback  

What you'll learn

• Customer service in a fast-growing tech company  
• How to scale support operations (process + tooling)  
• Working with hardware + software products in real environments  
• Automation and AI applications in customer support  
• Cross-functional collaboration (Customer Success, Product, Engineering)  
•  Ownership of real projects (not just support tasks)   

Who we're looking for

Profile

• Currently studying (HBO/WO) in Business, Communication, Technology, or similar  
• Interested in customer experience, service design, or operations  
  

Skillls & mindset

• Structured and detail-oriented  
• Proactive and comfortable taking ownership of projects  
• Strong communicator (written and verbal, English required)  
• Curious about technology and how things work  
• Comfortable working in a dynamic scale-up environment  

Nice to have (not required)

• Experience with customer support tools (e.g., HubSpot, Zendesk)
• Interest in AI / automation / chatbots
• Experience with creating content (video, guides, documentation)
• The more languages, the better

Practical details

• • Type: Full-time internship (32–40 hours/week) 
  • Location: Amsterdam 
  • Start date: In consultation
  • Duration: 4-6 months
  • Compensation: €500/month internship stipend 
  
  

OneThird is an equal opportunity employer and values diversity and inclusion.

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