We are hiring!
Are you a customer success manager on a mission? Read here to find out more...
We are looking to expand our team with a Customer Success Manager Producers & Supply Chain (M/F).
About OneThird
Did you know one-third of all food produced globally is wasted? At OneThird, we are on a mission to reduce food waste with AI-powered near-infrared scanning technology. Our solutions help growers, distributors, and retailers optimize quality control and predict shelf life to reduce waste throughout the supply chain.
The Role
We are seeking a Customer Success Manager for our QC scanner business line. You will work closely with customers to integrate our technology into their workflows, create measurable value, and foster strong relationships to support growth and waste reduction.
Responsibilities
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- Customer Onboarding: Guide customers in implementing OneThird’s technology, aligning with their workflows and goals.
- Process Optimization: Identify inefficiencies and deliver insights to optimize quality control, supply chain, and inventory management.
- Value Realization: Track key metrics (e.g., waste reduction, ROI) and ensure customers achieve measurable results.
- Customer Relationship Management: Build trusted partnerships, act as the customer’s advocate within the company, and drive long-term collaboration.
- Training & Support: Develop and deliver tailored training to ensure effective technology use, supported by educational materials.
- Cross-Team Collaboration: Partner with sales, product, and engineering teams to ensure a seamless customer experience.
Preferred Qualifications
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- Bachelor’s degree in Business, Agricultural Science, or related fields.
- 3–5 years in Customer Success, Account Management, or similar roles, ideally in fresh produce, agriculture, or technology sectors.
- Strong understanding of supply chain and quality control systems, with a customer-first mindset.
- Experience with CRM tools (e.g., HubSpot) and the ability to translate data into actionable insights.
- Excellent communication, problem-solving, and multitasking skills.
What We Offer
- Competitive salary, holiday allowance, and pension plan.
- Employee stock plan and 25 vacation days (based on FT contract).
- Flexible work policy with opportunities for personal and professional growth.
- A dynamic, fast-paced work environment where you can make a real impact.
Location
Enschede | Type: Hybrid
More info
www.onethird.io, or connect and have a coffee with: marco@onethird.io
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